Troubleshooting Exports
Export is stuck on "Queued"
If the job stays in Queued status for more than a couple of minutes, there may be a processing backlog. Wait a few more minutes — the job will start automatically. If it's been more than 10 minutes, cancel and start a new export.
Export is stuck on "Processing"
Exports can take several minutes for designs with many assets or high-resolution images. If the status has shown Processing for more than 15 minutes:
- Start a fresh export
- If it fails again, check that all images in the design have fully uploaded (look for any broken image indicators on the canvas)
Export failed
A Failed status usually means one of the following:
| Cause | Fix |
|---|---|
| An image in the design failed to process | Check for broken images on the canvas and re-upload if needed |
| Template Layer value is out of range | Must be between 0 and 255 |
| Internet connection dropped during export | Re-run the export on a stable connection |
Start a new export after fixing the underlying issue.
When troubleshooting a failed export, try removing widgets or complex objects one at a time and re-exporting. This can help isolate which element is causing the failure.
Download link expired
Export download links are time-limited for security. If you see an error when clicking Download, simply run a new export — it only takes a few minutes and generates a fresh download link.
Still having issues?
Contact support at support@cloudmonet.in and include your design ID (visible in the browser URL bar when the design is open).